FAQ

  • Our event design and rental services are currently available statewide in Rhode Island only. We're proud to serve the Ocean State with personalized, hands-on service!

    Check back in the future for surrounding areas.

  • Any date change requests or rental package order modifications should be emailed to info@formandflorari.com and a team member will work with you to accommodate your needs.

  • To confirm your booking, we require:

    • A deposit or full payment depending on the service

    • A signed rental/design contract

    • A valid credit card on file

  • Our design and rental agreement is in place to protect both you and our team. It clearly outlines what’s included in your services or rental package, your event details, our policies, and what to expect on both sides. Signing the agreement ensures we’re aligned on every detail—so everything goes smoothly and there are no surprises on event day. It's all about clarity, care, and making your experience as stress-free as possible!

  • We understand that plans can shift. Our refund policy is structured to be fair and mindful of the time and preparation involved in each event. All cancellations must be submitted in writing.

    • Cancellations made 30+ days prior to your event are eligible for a full refund of your deposit.

    • Cancellations made 14–29 days prior to your event will receive a 50% refund of the deposit.

    • Cancellations within 14 days of the event are non-refundable, and the full deposit and remaining balance will be retained.

  • Yes! We are proud to offer a custom event design option. This service includes one design consultation (phone call/video conference), a virtual mood board, two custom looks, and one update/revision to the looks.

  • We’re happy to help! Feel free to contact our team with any questions or for personalized guidance at info@formandflorari.com

  • Absolutely! If you're looking to elevate your table with custom florals only, we’re happy to design a centerpiece or floral installation tailored to your event. Just let us know your vision, and we’ll bring the blooms—no rentals required!

GENERAL QUESTIONS

RENTAL QUESTIONS

  • We recommend booking your rental packages as early as possible—ideally  1-2 months. This ensures the best availability for your preferred items and gives us ample time to prepare everything with care. That said, we’ll always do our best to accommodate shorter timelines when possible!

  • We understand that plans can shift. All cancellations must be submitted in writing. Our refund policy is structured to be fair and mindful of the time and preparation involved in each event:

    • Cancellations made 30+ days prior to your event are eligible for a full refund.

    • Cancellations made 14–29 days prior to your event will receive a 50% refund.

    • Cancellations within 14 days of the event are non-refundable.

  • Yes. Minimum order for rental packages of tabletop items is QTY 6 place settings based on the number of guests. Floral arrangements and shop items are a la carte and based on inventory. 

  • Yes. Maximum for rental packages of tabletop items is QTY 30 place settings based on the number of guests. Floral arrangements and shop items are a la carte and based on inventory. If you are expecting more than 30 guests, please contact us for custom design services. 

  • A typical tabletop rental packages box includes chargers, dinner plates, salad plates, wine glasses, a full set of flatware, and napkins. For more details, click on “What’s Included” for the table collection you are interested in.

  • Our website will ask you to select your 1-day rental period for your items. The price is for the entire rental period not a per day price, inclusive of a the delivery and return day. Once we have received your request, we will send a quote for you to confirm your selections.

  • Our standard rental period is one day. We’ll deliver the items the day before your event and pick them up the day after. Need them earlier? Just let us know your preferred drop-off date and time—we’ll do our best to accommodate. Additional days are $25 per day.

  • You don’t need to return anything yourself—we’ll handle pickup! We’ll collect the items the day after your event. If you need to keep them longer, just let us know—additional days are $25 each.

  • You’ve got options!

    We’re happy to set the table for you with care and precision for an additional $50 per hour.

    If you prefer to do it yourself, we include a detailed setting guide with your rental to help you style everything beautifully and confidently.

    Either way, we’ve got you covered!

  • We totally get the urge to mix and match! However, we don’t allow substitutions between collection packages, as each look has been thoughtfully curated to feel cohesive and intentional. That said, if you have a special request or vision in mind, reach out to us—we’re always happy to explore custom solutions when possible!

  • Delivery and pick-up fees are based on the mileage radius from our home base in East Greenwich, RI. We’ll provide a detailed quote once we know your event location.

  • No. At this time, we do not offer shipping for any rental items. All rentals are personally delivered and picked up by our team to ensure everything arrives in perfect condition.

  • Not just yet! Self pick-up and drop-off are not available at this time, but we’re working on making that an option in the future—stay tuned!

  • If an item is returned damaged beyond repair including: stains, tears, cracks, candle wax, mildew, burns, or damage from self laundering. AND/OR If any items not returned at all, you’ll be charged the full replacement cost. We’ll always notify you of any damages and charges before billing your card.

  • We launder all pieces between rentals. Just ensure the linens are free of debris before returning. If they are damp, please air dry before packing.

  • If rented items are not used a refund will not be provided as the items were out of inventory and unavailable to other customers.

  • If one of your rental items is damaged upon arrival, please contact us within 6 hours of receiving so we can help.

  • No. We reccomend Reverie,.

  • Yes. Non-floral items can be returned for a full refund if unused and undamaged within 14 days of purchase.

  • Yes! We offer nationwide shipping on all non-floral items from our shop. Please note that fresh flower arrangements cannot be shipped due to their perishable nature at this time.

  • No. Due to their perishable nature, fresh floral purchases are non-refundable.

  • We don’t sell the individual items from each collection, however, we do have a marketplace where you can find similar styles of decor and gifts for purchase.

SHOP QUESTIONS