RENTAL TERMS & REFUND POLICY

Thank you for choosing Form & Flora to be a part of your celebration. We are honored to bring beauty and intentionality to your event through our curated rental collection, purchasable goods, and thoughtful design services. Please review the following policies to ensure a smooth experience.

Design Services

Booking & Deposit Policy

To secure your design services, we require:

  • A 50% deposit upon booking

  • A 50% remaining balance due 14 days prior to the event

  • A signed rental/design contract

  • A valid credit card on file

Your booking is only considered confirmed once all three are received. This ensures your inventory is reserved and your event date is secured.

Refund & Cancellation Policy

We understand that plans can shift. Our refund policy is structured to be fair and mindful of the time and preparation involved in each event:

  • Cancellations made 30+ days prior to your event are eligible for a full refund of your deposit.

  • Cancellations made 14–29 days prior to your event will receive a 50% refund of the deposit.

  • Cancellations within 14 days of the event are non-refundable, and the total deposit and remaining balance will be retained.

All cancellations must be submitted in writing.

Rentals

Booking & Deposit Policy

To secure your rental packages and add on items, we require:

  • A 100% rate of package is due upon booking

  • A signed rental/design contract

  • A valid credit card on file

Your booking is only considered confirmed once all three are received. This ensures your inventory is reserved and your event date is secured.

Refund & Cancellation Policy

We understand that plans can shift. Our refund policy is structured to be fair and mindful of the time and preparation involved in each event:

  • Cancellations made 30+ days prior to your event are eligible for a full refund.

  • Cancellations made 14–29 days prior to your event will receive a 50% refund.

  • Cancellations within 14 days of the event are non-refundable.

All cancellations must be submitted in writing.

Rental Returns & Damage Policy

The standard rental period includes:

  • Delivery one day prior to the event

  • Full event day

  • Return picked up by 12:00 PM the day after the event

Late returns will incur a $25 per day fee.

We carefully inspect and inventory each item before and after rentals. If an item is returned damaged beyond repair (including but not limited to: stains, tears, cracks, candle wax, mildew, burns, or improper laundering), a replacement fee equal to the full value of the item will be charged. If an item is missing, you will also be billed at full replacement cost. We will notify you of any damages or charges before your card is billed.

Shop Purchases & Returns

We want you to love everything you purchase from the Form & Flora shop. Here’s how returns work:

  • Non-floral items (excluding fresh flowers) are eligible for a full refund if returned unused and undamaged within 14 days of purchase.

  • Fresh floral purchases are non-refundable due to their perishable nature.

If you have any questions or need further clarification, our team is always here to help guide you through the process. We appreciate your care, communication, and partnership.

With gratitude,
The Form & Flora Team